Making a Complaint

Complaint mechanisms are an important aspect of self-advocacy. It’s one of the ways we can let service providers know our issues and how they can improve their service.

There are several ways to make a complaint about the services you have received.

  1. Talk with the service provider you have a problem with. Organisations have internal complaints processes and will provide you with information on the steps to follow
  2. If your problem is not fixed, use the following contact lines:

Non-NDIS Funded Services 

For Non-NDIS funded services and NDIS services before 1st December 2020– contact the Health and Disability Services Complaints Office at Phone: 08 6551 7600 or Phone: 1800 813 583 or Website: 

NDIS Services 

For NDIS services after 1st December 2020– contact the NDIS Quality and Safeguards Commission at Phone: 1800 035 544 or Website: 

Items Purchased to Help Manage Your Disability  

For items you have bought that help you manage your disability- contact the Department of Mines, Industry Regulation and Safety (Consumer Protection) at Phone: 1300 304 054 or Website: 

Decisions made by the NDIA (Including about NDIS Plan or funding) 

For decisions the NDIA made, including about an NDIS plan or funding under a plan, there are potentially two steps.  

  1. First contact NDIA Internal Review at Phone: 1800 800 110 or Website: 
  1. If you are unhappy with the decision made contact the Administrative Appeals Tribunal at Phone: 1800 228 333 or Website: 

How the NDIA dealt with you 

For the way the NDIA made its decision or how it dealt with you during the review process– contact the Commonwealth Ombudsman at Phone: 1300 362 072 or Website: 


For a word document describing these services, please see here: Complaints about Disability Services- Screen Reader Version